Review Time
Do not trust Etihad Airways. When things go wrong, their true colors show. On Feb 28, flight EY102 departed Madrid but was forced to divert right back to the origin. Did Etihad step up to manage the crisis? No. We landed to find abandoned counters. Their ground staff literally hid and vanished to avoid dealing with stranded passengers.
Is this the "premium" global airline experience they constantly advertise?
They only crawled out of hiding 5 hours later because they had to dispatch a different flight. We were given absolutely nothing. No hotel accommodation. No food vouchers. Not even a bottle of water. Instead, their staff desperately handed out empty promises of a "100% immediate refund" just to pacify the crowd and clear the terminal.
It was a lie. I am still waiting for my money. You failed to fulfill the carriage, you abandoned us at the airport, and now you are holding our funds hostage.
PNR: ####. Have a corporate escalation manager contact me immediately, or my next step is a formal EU261 compensation claim with the Spanish Aviation Safety and Security Agency (AESA) for severe regulatory violations.
Do not trust Etihad Airways. When things go wrong, their true colors show. On Feb 28, flight EY102 departed Madrid but was forced to divert right back to the origin. Did Etihad step up to manage the crisis? No. We landed to find abandoned counters. Their ground staff literally hid and vanished to avoid dealing with stranded passengers.Is this the "premium" global airline experience they constantly advertise?They only crawled out of hiding 5 hours later because they had to dispatch a different flight. We were given absolutely nothing. No hotel accommodation. No food vouchers. Not even a bottle of water. Instead, their staff desperately handed out empty promises of a "100% immediate refund" just to pacify the crowd and clear the terminal.It was a lie. I am still waiting for my money. You failed to fulfill the carriage, you abandoned us at the airport, and now you are holding our funds hostage.PNR: ####. Have a corporate escalation manager contact me immediately, or my next step is a formal EU261 compensation claim with the Spanish Aviation Safety and Security Agency (AESA) for severe regulatory violations.
I paid extra so that I could change my return flight, ref 9O98DW however I called like 5 times or more the customer service team and no one is able to help. They tell me once that the price shows only in local currency which is THB, then that there are not sits, than then they get error. Every time is a different story...I was able to see the price to change the flight in EUR, so their information is not correct but when I try to make the change I keep getting error! This is a JOKE, how can your website give ERROR ? you are a big company that earns a lot of money and your website does not work? so I can not change my flight now ?if you cannot invest in your website to have it work, how are your plains meant to be safe ?
Only book with Etihad if you don't mind being thrown off your flight a day and a half before departure and rebooked to another airline. We deliberately booked an Etihad flight from Amsterdam to Phuket six months in advance because of the halfway stop in Abu Dhabi. A six-hour flight, two hours to stretch our legs, and then another six-hour flight. Ideal for older travelers like us.However, Etihad sent an email a day and a half before departure that we had been rebooked on a Turkish Airlines flight, via Istanbul. Cancellation or rebooking was possible, but AT A CHARGE. The good news was that we were eligible for compensation. At least the final destination was the same, but the break with Turkish Airlines came after just three hours, meaning we had to fly for another ten hours straight. Canceling at such short notice wasn't an option for us, nor was rebooking. Besides, try contacting someone smarter than a chatbox! We had a rather stressful last day at home, having to reschedule taxis we'd already booked, as we were now flying and arriving three hours earlier.Immediately upon arriving at our final destination, we contacted Etihad customer service, who simply told us that we'd accepted the Turkish flight and that the promised compensation was therefore excluded. Incidentally, to our great frustration, the flight we'd originally booked departed that day as scheduled!
Extremely Disappointed by Etihad Airways – Premium Fare, Poor Service, and No AccountabilityI am writing this review to share my disappointing experience with Etihad Airways, following months of unaddressed complaints and an overall lack of professionalism.In July 2025, I purchased an Economy Deluxe ticket (Booking Ref: 9GD9B3) for my flight from Bangkok to Paris via Abu Dhabi.The ticket cost THB 31,950, significantly higher than the standard fare, as it included extra legroom, free date change, refund option, and priority services.Unfortunately, the reality did not match what I paid for.❌ No Extra LegroomOn both flights, I was assigned standard seats instead of the extra-legroom seat I paid for. Etihad later justified this by saying such seats are “subject to availability” — something that was never stated during purchase.This is misleading and unacceptable when you pay extra specifically for that benefit.⚠️ Cabin Discomfort and Safety ConcernOn the Abu Dhabi–Paris leg, a plastic floor panel came loose near my seat, making the flight uncomfortable and unsafe. I reported it immediately and filed a complaint with photos attached, but no corrective action or apology was ever received.💸 Free Change That Isn’t FreeWhen I tried to move my return flight from October 14 to October 12, I was told to pay THB 17,100, even though my ticket clearly stated “Free Change.”Ironically, Etihad’s cheaper Comfort fare lists a maximum change fee of THB 12,350, proving inconsistency and lack of transparency.🕒 Months of Silence and InactionI have now submitted three complaints:#2507244808219 – closed without responsibility or compensation#2509304917822 – no written reply despite multiple reminders on Facebook and X#2510214955867 – submitted on October 21, 2025, still awaiting a proper answerEtihad’s last response was a short, generic message that ignored the main issues and failed to offer any meaningful resolution.⚖️ A Matter of TrustThis experience shows a serious lack of accountability from an airline that claims to offer premium service.I expected professionalism and fairness — instead, I received excuses, silence, and broken promises.Etihad Airways has lost my confidence.I am still open to an amicable settlement, but until they take responsibility and honor what passengers pay for, I can only warn other travelers to think twice before booking “Deluxe” fares that may not deliver what’s promised.
Etihad is a FRAUD Airlines & they are CHEATING their customers. (PNR DUR6BJ)I had booked a flight for my wife from Mumbai to London on Etihad Airways for the 3rd of October & return on 13th of October. The fair booked did not have a check-in luggage included & nowhere on their website were we able to add the check-in luggage. On contacting the airlines, we were told that the check-in luggage cannot be added in advance & we will need to do the same at the counter. On enquiring about the cost, we were told that the cost for the luggage would be max. 200$. We found this price very high & we could have booked an AirIndia or British Airways DIRECT flight for this extra, but did not have much choice as the travel date was only few days away.On reaching the counter for the Check-In, we were informed by the staff that it will cost us Rs. 55,000/- (USD 650$) for check-in bag weighing 20 Kgs. This was ridiculous, but even after arguing with their manager for an hour, they did not even budge & as my wife was travelling alone & had a schedule ahead, we had to pay that amount.Next day I talked to Yatra & my travel agent to cancel the return flight so that I can book another flight, but was informed that the cancellation fees is 100% & I will not get any refund, nor can I upgrade the ticket to a higher class which will include the luggage.This means that the Etihad Airways wants me to pay a total cost of Rs. 1,70,000/- (USD 2000$) for an Economy class return flight from Mumbai to London. I can easily get a BUSINESS CLASS ticket on any reputed airlines for that price.I have travelled the world to more that 70 countries, but have never experienced this type of shameless THEFT. This is absolute FRAUD being committed by ETIHAD AIRWAYS on unsuspecting customers.All flyers kindly beware of ETIHAD & use it only if you want to be CHEATED. We will never use this airlines again as they are absolute FRAUDS.SAMIR GARG (M: +91-9820127458)
I would like to share the worst experience from the Ireland Etihad Dublin Airport to make travel to India with Family😥.Due to the Sure Name missing of mine, Myself and family was not allowed to travel on 20th June 2025, This was by the Dublin Lady manager at Etihad and I was the victim for racial discrimination. I have to book additional ticket and I have spend around Euro 4500 on top of that I have proof with me so Request Etihad team to investigate my case and looking for compensation in terms or Travel credit. Already 2 cases are open and several e-mail has send and no responses received so far.
We booked our flight with Etihad and it…We booked our flight with Etihad and it said that one of our family member had a name that was too long. It didnt say anything else but "contact Etihad and we can change it after your booking". I did as told and then it cost me 100 dollars to get it changed. These hidden fees are terrible and enough to make me dont wanna support Etihad.
I have never came across an airline which you con not contact the staff via phone. They say they are the best airline in the world, but my experience is nowhere nearer that. After trying days to contact the airline staff on the phone from Melbourne, I travelled to the city looking for their office. Their website sad the office is at Bourke Street in Melbourne, when I went there there was a sticker saying they have moved to Willians Street in Melbourne, and when I went there, no one was there. There was a 1300 number and that number won't get you anywhere. Their number-1 status is misleading. Very poor customer service. I will not recommend to my family and friends.
This used to be the best. I think it still is theNational Airline of U.A.E. but it is now disgusting. STAY FAR AWAY!In April 2024 I booked a ticket from South Africa to Thailand where I am a VOLUNTEER English teacher. No pay.When I wanted to extend return date I was told I could not by Gotogate.com because I had somehow purchased a 90-day ticket so had to retun home or throw the ticket in the dustbin. Gotogate sent me to Etihad Airways because it was their ticket. Etihad Airways just kept on sending me back to Gotogate.com. I sent several emails of complaint to Etihad to ask how it could be possible that I bought a ticket for only 90 days, at full price, no discount, and now that I need to extend my return date I had to either use that part of the ticket or throw it in the dustbin. They refused to communicate with me and now I see that my emails are returned as "unread" which means they have now blocked me and refuse to even communicate. I urge you to stay far away from this airline as the service onboard is also bad. Dirty toilets and unfriendly (self absorbed) cabin crew. Oh I know they are very busy but a smile or happy service when you ask for something goes a long way. From me a big GOODBYE Etihad.
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