This used to be the best. I think it still is theNational Airline of U.A.E. but it is now disgusting. STAY FAR AWAY!In April 2024 I booked a ticket from South Africa to Thailand where I am a VOLUNTEER English teacher. No pay.When I wanted to extend return date I was told I could not by Gotogate.com because I had somehow purchased a 90-day ticket so had to retun home or throw the ticket in the dustbin. Gotogate sent me to Etihad Airways because it was their ticket. Etihad Airways just kept on sending me back to Gotogate.com. I sent several emails of complaint to Etihad to ask how it could be possible that I bought a ticket for only 90 days, at full price, no discount, and now that I need to extend my return date I had to either use that part of the ticket or throw it in the dustbin. They refused to communicate with me and now I see that my emails are returned as "unread" which means they have now blocked me and refuse to even communicate. I urge you to stay far away from this airline as the service onboard is also bad. Dirty toilets and unfriendly (self absorbed) cabin crew. Oh I know they are very busy but a smile or happy service when you ask for something goes a long way. From me a big GOODBYE Etihad.
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