I have never came across an airline which you con not contact the staff via phone. They say they are the best airline in the world, but my experience is nowhere nearer that. After trying days to contact the airline staff on the phone from Melbourne, I travelled to the city looking for their office. Their website sad the office is at Bourke Street in Melbourne, when I went there there was a sticker saying they have moved to Willians Street in Melbourne, and when I went there, no one was there. There was a 1300 number and that number won't get you anywhere. Their number-1 status is misleading. Very poor customer service. I will not recommend to my family and friends.
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