Do not trust Etihad Airways. When things go wrong, their true colors show. On Feb 28, flight EY102 departed Madrid but was forced to divert right back to the origin. Did Etihad step up to manage the crisis? No. We landed to find abandoned counters. Their ground staff literally hid and vanished to avoid dealing with stranded passengers.
Is this the "premium" global airline experience they constantly advertise?
They only crawled out of hiding 5 hours later because they had to dispatch a different flight. We were given absolutely nothing. No hotel accommodation. No food vouchers. Not even a bottle of water. Instead, their staff desperately handed out empty promises of a "100% immediate refund" just to pacify the crowd and clear the terminal.
It was a lie. I am still waiting for my money. You failed to fulfill the carriage, you abandoned us at the airport, and now you are holding our funds hostage.
PNR: ####. Have a corporate escalation manager contact me immediately, or my next step is a formal EU261 compensation claim with the Spanish Aviation Safety and Security Agency (AESA) for severe regulatory violations.
Claim your business profile now and gain access to all features and respond to customer reviews.
