The customer service team is abusing their power. I only managed to retrieve my funds after escalating the issue to the central bank, as there is significant misconduct within this institution. The only way to get them to act is to report to the authorities. Otherwise, they will keep you running in circles with no resolution. If you face issues with your bank, file a formal complaint first, as it serves as evidence when escalating to the central bank. Document all communications for future reference.
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