Persistently, kept asking very personalised, unprofessional and inappropriate questions. Despite me conveying to the driver that what you are asking is unfortunately inappropriate, however, he began to laugh and continued. Throughout the journey, I felt incredibly uncomfortable. In addition, through his communications he was discriminatory as he had asked what culture you are from and where are your parents from. He had also asked about my age and continued to be absoultely unprofessional. I wasn't comfortable providing him with a response, so, I didn't convey it explicitly. He then continued to ruminate about his country, and was very judgmental and became quite defensive through his communications.I think it is of critical importance to reinforce drivers to be professional at all times and refrain from asking very personalised inappropriate questions and ultimately ensuring that the environment is non-discriminatory, non-judgmental and communicating professionally and accepting all walks of life. In spite of this, I believe continually reinforcing the need of following the organisations policies and procedures and having training is paramount so that drivers are aware of the expectations and understand how to communicate. I also believe addressing appropriate effective and professional communication is significantly important and having good customer service skills. Having drivers potentially doing a course could provide them with what values and courtesy and how we approach customers, and communicate effectively. The driver had very poor customer service skills in addition to other things as delineated through my comments. I completely forgot to catch his name, but, I would not certainly recommend this driver at all. Be absoultely careful and vigilant with your comments and whom you are sharing with.
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