I have been calling every week from May 19-June 13. They locked my account because of password attempts. I am currently overseas and cannot receive code because I do not have my aussie number anymore. I rang them 4 times already and spent €120 and nothing happened. Spoke to 4 representatives and all were saying due to IT issues that I cannot receive email for my temporary password. The last call they put me on hold to connect to the manager, 30 minutes on hold and no answer. It is so frustrating that you cannot access your own money. The customer service is hopeless. Never been disappointed with a bank, only with Ubank. Hope you can do something. I spent €120 for nothing. This is unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
At ubank, we’re on a mission to help you be more successful with money. Think of us as your daily money companion. One that gives you the ability to see your money in one place, with smart features and real-time insights designed to help you get ahead.