I’ve been with the service for a while and always appreciated how easy it was to earn bonus interest. Now, with the new rules, it has become confusing and more difficult to qualify, particularly if you need to access your savings and then replenish them. It seems like the new system complicates saving rather than rewarding it. The support team was courteous and offered a goodwill payment, which I value, but the overall changes have diminished the appeal that initially drew me to the service. I hope they reconsider the criteria because, at this moment, it’s not as customer-friendly as it once was.
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