I ordered Burger King meal for 3 and when it arrived it was so cold like not lukewarm but so cold felt like had been in fridge.Ive had deliveries in past that been lukewarm and despite it not been recommended I’ve put in microwave for quick blast to heat up but this order was cold ,fridge cold so had to bin order apart from ice cream and bottled water.I contacted Uber within 5min of receiving order ( admittedly with very short message simply say food is so so cold 😅) but I did send more detailed explanation an hour or so later.I was replied to several hours later simply tell me they understand how frustrating is when food not temperature expecting and I can leave review on merchant.I asked for the complaint to be escalated and received exact same copy paste reply 5 times.Eventually a reply came from human but said exactly same thing that sorry but that nothing they can do about temperature food reaches me! And again to review merchant.I tried to review Burger King but no way to leave review it’s simply tick box of Ubers recommended feedback and i don’t think it’s Burger Kings fault unless they are leave delivery orders out in cold carpark whilst wait for driver to collect??? Terrible terrible customer service waiting hours for reply then receiving total of 5 copy paste replies.I understand that food may not always be piping hot as its delivery and even with insulated bags the back of motorcycles in winter not best and I’ve happily given food 10sec blast in microwave in past but this food was so cold.Just so so disappointing and impossible to actually speak to human being.Can’t believe that company policy to say they have no obligation to deliver hot food that temperature is basically personal choice?? Like we understand frustrating when food not temperature expecting but nothing we can do about it? Like expecting hot food not be fridge cold is personal preference 😤
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