I'm writing to report an issue with my Uber trip booked on 23 Feb. At the time of booking, the fare shown was ₹117.57, but when the trip ended, the fare charged was ₹140. I was surprised to see the increased fare without any prior notification or explanation.
My trip details:
- Date: 23 Feb
- Time: 11:40 AM – 11:49 AM
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- Payment method: Cash
- Initial fare shown: ₹117.57
- Final fare charged: ₹140
I request:
1. An explanation for the fare increase, as it was not communicated to me during the trip.
2. A refund of the excess ₹22.43 (₹140 - ₹117.57) to my payment method.
3. Review of the fare calculation for transparency and to prevent such incidents in the future.
It's really bad company and worst customer service they have
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