Review Time
I like the new uber one subscriptions, which makes me save a few coins and is also very convenient, considering the delivery fee has been excluded. Although i don't appreciate that the drivers do not share the truth about how the promotions work, that makes them take advantage of us and ask for more than they were intended to be paid. Kindly improve on communicating this so that we are all on the same page.
I ordered a bag of cat food. Talked to custimer srvice via chat and message. Can't find a phone number. They kept on saying it was my responsibility the cat food was delivered to the wrong address. The person who took the picture proved it was the wrong house but thet still wont give me a refund. I am never ordering with uber again it isn't worth loosing out the money and not recieving the product.
Delivery services are taking advantage of desperate, hardworking people who are simply trying to survive. They use your personal car like it’s disposable — without caring about the cost of gas, maintenance, repairs, or the damage to your tires and engine. Every mile you drive is wear and tear on your only asset, yet you are barely compensated for it.
They send offers like driving 20 miles for $3 — an amount that doesn’t even cover fuel — and if you decline these unfair requests, you are punished by lowering your rating or points. It feels like you are forced to choose between losing money or losing your standing on the platform.
There is no transparency about mileage, and customer tips often do not go directly to the drivers who earned them. Drivers are left questioning where that money goes, while they struggle to make enough to survive. You also risk being sent into unsafe areas without warning, putting your personal safety at risk.
In the end, you realize you have sacrificed your vehicle, your time, your safety, and your dignity. Your car is worn down, your expenses are high, and you are left with almost nothing to show for all your hard work. It feels less like an opportunity and more like exploitation of people who have no other options.
Since I place order around 18pm and now is 20h05 and they still extend Arrival time , I just hate this app now I am just holding bcz its already late , I so hate you guys , ordering online is not bcz we want food for fun but bcz we are hungry
Feeling soo bad to write about Uber and its team behaviour. I met with an accident on 24th Feb, 2025. I had fracture, underwent surgery due to negligence of the rider..He took me from another route saying "uber will not pay money for more Kms..my petrol will waste". Rider was continuously on call while driving bike. He also sent away the other person who was involved in the accident. Speaking as if nothing happened.
This is ridiculous. How can we trust uber next time? The way I was treated is bad. I felt abandoned and alone on the road. Felt insecure in the day time itself. I am a helpless woman, so I was treated this way and left.
Yesterday also we reported to Uber. The shocking thing is uber didn't take action for this delicate issue. It means you people are not concerned about the lives of people you are only focused on making money.
By this live example, I request all citizens to be careful with the riders. Later, no one will be for help. Especially woman, don't take uber bike rides. They are irresponsible.
on 20Feb i booked an Uber, they deducted money off my account and still took cash for the person i booked it for. They ended up giving it to me in my wallet. which disappeared without me even using the money. Just give my damn money back into my account and not uber wallet
honestly the worst experience - I am still trying to work through letting them know I might have left my phone in their car and unable to contact then to get my phone back. I will never use them again and will urge everyone I know to not either
Dear Uber CEO and Board Members,
I am writing to formally raise a serious safety and customer service concern following a distressing experience involving my elderly parents and their friends, all aged over 80.
They ordered a ride home from a remote village location late in the evening. A driver accepted the trip, and based on that confirmation we left them to travel home using our own transport, which arrived as expected according to the app.
After completing our 20-minute journey home, shortly after 11pm, we discovered that my parents were still waiting outside in the cold and rain. The original driver had effectively handed off the ride to another driver, and their waiting time had extended to over 30 minutes.
This situation involved vulnerable elderly passengers, at night, in poor weather, and in a remote location. I believe this is not simply a service inconvenience — it is a significant safety concern. When a driver accepts a ride, customers should be able to rely on that commitment, particularly when vulnerable passengers are involved. Allowing ride hand-offs without ensuring passenger safety protections are in place is deeply concerning.
I then attempted to contact customer support to raise an urgent safety complaint. Unfortunately, it was extremely difficult to reach anyone, and when I did make contact, I received no meaningful assistance or reassurance that this issue would be addressed.
I find this deeply troubling from a company that publicly promotes safety and customer focus as core principles. I urge you to review policies relating to ride acceptance, driver hand-offs, and emergency support access for vulnerable passengers, particularly during late-night journeys.
I sincerely hope that improvements are made so that no other family has to experience a similar situation.
Yours faithfully,
Rob Mitchell
Ive heard a rather comfortable experience with uber. It is highly efficient in providing efficient transportation services and I have never had to wait for more than 15 minutes to get my ride. I would highly recommend it all the way and am not leaving any time soon
I'm writing to report an issue with my Uber trip booked on 23 Feb. At the time of booking, the fare shown was ₹117.57, but when the trip ended, the fare charged was ₹140. I was surprised to see the increased fare without any prior notification or explanation.
My trip details:
- Date: 23 Feb
- Time: 11:40 AM – 11:49 AM
-
- Payment method: Cash
- Initial fare shown: ₹117.57
- Final fare charged: ₹140
I request:
1. An explanation for the fare increase, as it was not communicated to me during the trip.
2. A refund of the excess ₹22.43 (₹140 - ₹117.57) to my payment method.
3. Review of the fare calculation for transparency and to prevent such incidents in the future.
It's really bad company and worst customer service they have
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