I called bosphirous and told them that I was about to place an order with Uber eats and please no onions... they said fine... I placed the order with Uber eats.... I called the restaurant to make sure they got it... they said they did not.... I called another bosphorius that is further away and it turns out they got my order.... I immediately canceled the order on Uber eats... four minutes after I placed it.... they charged me $63.40 cancellation fee... even though I ordered the order from the original restaurant after I canceled from the second one... so I got the food and I am enjoying the food but I paid $71 for the actual food and $63.40 cancellation fee to Uber because I placed an order and canceled it four minutes later... Uber eats reason was that the food had already even started.... I called the restaurant that I canceled with and asked them this morning and they said of course we did not start the food we never even received the order from Uber eats..... so Uber eats lied to me.... I called ubereats back and spoke to a woman in the Philippines.... who told me that is their policy.... once you place an order.... if you cancel for any reason at all... you will be billed the total order price... minus delivery fee.... unbelievable... I can understand a cancellation charge $10.. even $20.... but you charge me $63.40 for a phone call.... 2 days before Thanksgiving.... shame on you Uber eats... shame on you... the last part of this is I just got out of the hospital after a hit-and-run on my motorcycle.... where I broke my jaw my wrist my arm and have a severe concussion..... and that is why I ordered Uber eats to start with yesterday....sm.h.... the worst ending is that you cannot get anyone at Uber eats headquarters so that hopefully they could have some compassion and maybe do something about this
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