I had possibly the worst experience I have ever had as a customer.TL;DRPlaced an order at one price with discount code.Was charged more than double that amount.Customer service have refused to provide a resolution and no longer reply to my polite requests for my complaint to be escalated.Search reviews for "discount", this has happened to lots of users.I placed an order for a grocery delivery with a £15 off voucher that they have been ramming down my throat for at least a year. I finally decided I would give it a try.My basket was filled and the final total with the £15 discount and the promotions on the products came to £12.61 (Or somewhere in that region). I confirmed my order and thought that would be the final payment amount or possibly with a slight adjustment if any items were unavailable.After the order had been delivered the total had more than doubled to £26.34! With the £15 discount applied!All of the individual promotional discounts had been disregarded despite all of them being shown on the order confirmation page where the final total was £12.61.I gave them the benefit of the doubt and assumed the total would be adjusted once the money had finally come out of my account. That did not happen.Each time I contacted them I got a different person and they each sent me the receipt and marked the problem as "resolved". I've kept at them to actually investigate my problem rather than disregard and treat me like a simpleton who can't read a receipt!I will be cancelling my Uber One membership and never using Uber Eats again. I advise other people to do the same. Seek out any of their competitors as they are all better than this mess of a company.
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