This used to be a decent app but has gone downhill hugely. There is zero customer service or complaints process. I recently ordered from the app and waited an hour, it was only after googling the restaurant I found that it had closed and that my order never actually existed. I complained to their customer services who were abysmal; I asked to escalate the complaint, which they didn't do or have a process to enable this to happen. I've now deleted the app and closed my account. Won't use again.
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