Uber Eats' customer service is absolute garbage. We ordered through the app, and an order that was quoted to take 20 minutes to arrive took over an hour. This is because the app allowed our delivery driver to accept another order, that was NOT on the way, and deliver that one first. Our food arrived ice cold, except for the milkshakes, which were entirely melted. Given how long the food sat out, it wasn't safe to consume and we were charged almost $100 for inedible food. I contacted customer service through the app, which collected the pertinent details and advised they would respond in 48 hours. For comparison, DoorDash immediately handles these types of problems and offers a refund immediately if there is a problem with the order. Not Uber Eats. I waited the 48 hours, after which I received an email that they "took steps to address the problem." That's it. No refund, no other accountability, just an assurance that they "took steps." I got in touch with them over chat, and they basically told me to get effed. Uber Eats is terrible. Do not use them.
Claim your business profile now and gain access to all features and respond to customer reviews.
