Disgraceful customer service, gaslighting and condescending. Their names: Ziad and Heba. Uber Eats UK.A delivery driver literally pretended he came to deliver my order, showing on the map as being near my flat, but never called or knocked on the door. He marked the order as delivered, never got out of the car and literally ran away with it.I reported to Uber Eats and explained everything as above.Their response was that they would refund me THIS TIME and they're sorry I accidentally marked the order as delivered. WHAT?!This is gaslighting at its best! I replied stating I appreciate the refund but that actually they were gaslighting me, pretending to give me the money out of their good will. They can keep the money! I don't need it thank God! What I need is serious customer service that won't act like I'm crazy / like they're so pitiful! Uber Eats, without us, you don't exist. Just remember that.
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