Delivery driver failed to turn up to Five Guys (Five Guys confirmed they have an issue with Uber Eats drivers not turning up). I then tracked the order and it said my delivery was next on the route; it's one big straight road to my house, yet the driver inexplicably turned off and started driving around a council estate for 5 minutes. There's no reason for him to have done this, it clearly wasn't the route, and I watched as he went in and out of side roads and cul-de-sacs while I waited for my already-late food. When the food arrived the burger was cold and my fries were missing. The fries being missing was Five Guys' fault, but the reason they were missing at all is because Uber Eats' driver didn't show up, so they had to remake the food and forgot to include the fries.I have no idea why the driver was meandering around a council estate for 5 minutes when the route was just a straight road... conducting other business maybe?I've been a long-time customer of Uber Eats, spending hundreds of pounds over the last year, but I've just cancelled my membership. I'm not funding a compant who doesn't care about its customers.Wish I hadn't tipped the driver in advance!
Claim your business profile now and gain access to all features and respond to customer reviews.
