I ordered 5 meals today from the Metropolitan Diner located in North Wales, Pa. Total was well over $100 with added 20% tip. My order never arrived despite Uber Eats telling me it was delivered. A delivery person did arrive at my door BUT with the wrong order!! It was a single meal from a different restaurant. Thankfully I watched the delivery & was able to tell the delivery person that he delivered the wrong order, I handed him back the meal-and asked him where my order was? He gave me a bogus excuse, a bogus phone number for Uber Eats and walked away It took me literally over an hour to contact anyone at Uber Eats & never actually spoke to anyone-it was all on their app & I was repeatedly told my order was delivered even though I never received MY order We waited over an hour for 5 meals to arrive, never received the meals & ended up getting delivery directly from a different restaurant We will never again use the Uber Eats app, this is not the first time this has happened to us but I guarantee it will be the last. I work in both the medical field & the hospitality field and I would never provide the type of neglectful service Uber Eats provides This business is a joke & takes advantage of customers
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