The collapse of Uber’s customer service is an absolute joke. Uber used to be the reliable, premier delivery company.I have repeatedly received cold food because drivers are visibly heading away from my address after collection. I have even been explicitly told by a driver that Uber's system is flawed, allowing them to accept multiple jobs in different areas without providing the final address, which is the direct cause of the cold orders.Worse still, any attempt to resolve recent issues: Such as cold or visibly damaged food, or unsolicited items being added to my order and dismissed as a "misunderstanding" are now met with a "tough luck" attitude. I have lost far too much money on food I've had to bin.I committed to being a loyal Uber user, deleting both Deliveroo and Just Eat to do so, and even paid for Uber One. That subscription is now being cancelled, the app is being deleted, and I'm going straight back to the OGs Just Eat.
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