I accidentally ordered food to the wrong location, and within a minute I reached out to customer care for help. Instead of assisting me, they kept switching agents in the chat—4 to 5 times—and each time I had to explain everything from the beginning. No one actually helped.I even told them that my cousin could go and pick up the order, but instead of helping, they cancelled it.I then called customer service, and the representative told me she would issue a refund, but I never received it. When I called again, after a long discussion, the agent simply cut the call. It was a very disappointing experience.Everyone makes mistakes—we are human. That’s why customer service exists: to support us when things go wrong. But in my case, they didn’t listen, didn’t help, and made the situation even more frustrating.
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