Their chat bot doesn’t work and they’ve now made it impossible to speak to a human being so I will be cancelling immediately. I had an issue last night where the restaurant had forgotten a beef patty out of each of my burgers. The ai chat bot decided to only refund me for one of these burgers. I tried about 5 times to contact support, in various ways to explain the issue. I told the chat bot that I needed a real human to review this case as I’d been refund the wrong amount. I eventually went on to explained that I would cancel Uber One if this wasn’t read as the ai is failing to resolve my issue. Every single time I received the same generic response stating that the system has already resolved my issue so we’ve ended your conversation. Literally nothing I can do from there. No contact number or email, no way to get past the ai chat bot. Can’t get my refund, computer says no, are we living in a Black Mirror episode? Absolutely wild for a company this size to completely rely on Ai for not only it’s customer service, but giving it complete power to decide what the system will refund you and leaving you zero recourse.
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