So yeah these reviews speak for themselves! Pretty appalling. I’ve up to now been a heavy uber and uber eats user (multiple times a week between the two) but my last uber eats order has me cancelling my uber one membership.Order at 7.36 from a burger restaurant, delivery is supposed to be 8-8.20. Food is ready for collection at 7.51 as evidenced by the paper tag on the bag. Uber is struggling for a driver though, food gets collected eventually after 8.20 so we’re already running late, but there are several other stops first! I mean that’s part of the game, but as this order is already running late, the other stops just add insult to injury. Food eventually arrives at 8.40, and yes after sitting out from 7.51 is obviously cold. I don’t think it’s safe to reheat a burger, and it’s certainly not enjoyable. I’ve been arguing with uber since over the poor customer experience they refunded 20% but that doesn’t even cover the cost of the burger I had to bin, nor the fees. So I’ve literally paid uber to bring such substandard and dangerous food, it had to be binned.The food delivery and taxi businesses are super competitive. I’m in Edinburgh with a lot of other options thankfully. I’m still hoping uber can right this, but it’s certainly been a horrid process and experience, so why would I give them more business compared to their competitors?
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