This service seems to be on the path to facing a class action lawsuit. They have taken advantage of me three times now. I place an order, they deliver food, but nothing is correct, and their response is dismissive with no refunds. The second time, the driver took nearly an hour and a half—no exaggeration—and told me to deal with it as he had multiple stops. Again, no refund. The third experience was a total failure; the driver dropped the food on my steps, and even with video evidence, they responded that some of the food looked fine. They offered a partial refund, which I found laughable and declined. I've canceled my subscription with them and will only use a different service from now on. Their customer service is among the worst I've encountered.
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