I placed a food order through a delivery service, and the driver indicated it was ‘delivered’ even though it never reached me. There was no delivery photo or any evidence that it was left at my residence. When I contacted the support team to inquire about the situation, the delivery details vanished from my app. The support team was unhelpful, and when I requested to speak with a supervisor, they disconnected the call. I submitted a report online and called again, only to be told I would receive a callback… which never happened. Now, the service is refusing to refund me for an order I NEVER received. Regardless of whether the driver kept the food or delivered it elsewhere, I shouldn’t have to pay for something I didn’t get. This is completely unacceptable and highly unprofessional, and I just want my money refunded.
Claim your business profile now and gain access to all features and respond to customer reviews.
