The service quality has declined significantly. I ordered food with an estimated delivery time of 20 to 40 minutes. After 40 minutes, there was still no update. At the 50-minute mark, the app indicated it was on its way, but that turned out to be incorrect. The automated support was unhelpful, and I eventually reached a representative. After more delays, they offered a refund if I canceled or a small compensation if I waited. By the time the food arrived, it was cold from waiting over an hour. I was told I couldn't escalate my complaint, and despite promises to follow up, I received no response the next day. Their customer support is nearly non-existent, and excuses for the delays were unfounded since the restaurant was only a short distance away. This isn't the first time I've experienced significant delays; it seems they prefer to prioritize those who pay extra for quicker delivery.
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