I placed an order using a 50% off promotion. The discount appeared during the final checkout, but the full amount was charged to my card! I reached out to the support team, who took three days to respond, and then another three days for the next message. They claimed the promo had expired in December 2019, which was odd since I had successfully used it just three days earlier (I had five uses remaining). They then ended the conversation without allowing me to respond, so I started another chat, only to be told that the refund period had now passed! This was all due to their slow replies! What a scam! I will not use this service again!
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