They didn't have a driver ready but still charged me. After waiting over two and a half hours, I attempted to cancel, but they wouldn't allow it without losing my money. So, I had no choice but to keep waiting. The order wasn't inexpensive. When the food finally arrived, it was freezing cold, with some parts soggy and others rock hard. I tried to reach out to the support team but only encountered an automated response. They refunded me a small amount, which was less than a fifth of my total spend. When I raised a complaint, all I received was an apology, despite being a member of their loyalty program. This isn't the first time this has happened. Previously, my food wasn't delivered, and I received no refund, just another apology. I had hoped things would improve, but they haven't. POOR CUSTOMER SERVICE. STEER CLEAR!
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