ubereats.com

1.1
1.1 Based on 221 reviews

...

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Brandon S.
Consistently disappointing experience with missing items

This isn't the first instance where I've lost money due to missing items—whether it’s from fast food places or sandwich shops, there's almost always something left out of my order. Customer service used to be decent and would issue refunds for missing items, but lately, it has taken a turn for the worse. Now, they simply brush off the issue and expect you to accept it. I keep losing money because of errors that aren't my fault. The so-called “support” feels entirely automated. The representatives clearly aren’t even reading the messages—they just send the same generic responses until the chat ends. It’s frustrating, dismissive, and frankly insulting as a paying customer. After being ignored multiple times and losing money once more, I’ve had enough. Membership cancelled, and I won’t be using the service again. Unreliable and poor customer support. Stay away.

1
Date of experience: Dec 27, 2025

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