The service could greatly enhance customer safety. As a woman living alone, I faced sexual harassment from a driver. The company acknowledged this unacceptable behavior after my conversation was recorded. Unfortunately, the driver continued to harass me for days, forcing me to involve law enforcement. This experience has left me fearful in my own home. A refund for my order does not provide the peace of mind I need while I am away. This situation is intolerable, and the company must take responsibility! It also occurred again with the same driver on December 13th, 2025.
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