I am submitting a formal complaint about a recent transaction and the unacceptable conduct of the support team. Upon noticing an error in my order, I tried to rectify it right away, but the app intentionally hides the cancellation/edit option. Additionally, when I contacted support, I encountered abusive language and a total refusal to assist. As a consumer in Germany, I have a clear right of withdrawal and expect a transparent user interface. Concealing cancellation options violates consumer protection laws. I insist on an immediate resolution to this matter. If it remains unresolved, I will escalate this issue to the Consumer Protection Agency and consider deleting my account.
Claim your business profile now and gain access to all features and respond to customer reviews.
