Ordered two pizzas from a restaurant. The restaurant called directly to inform me they didn’t have the necessary ingredients to make them, I asked them to cancel the order and they did. I then went on my Uber Eats app to find they charged me $52.48. When I told them that the order was cancelled in agreement with the restaurant, Uber said they will not refund,, that it is policy for them to charge for the ‘restaurant’s compensation for food preparation’ and ‘driver delivery time’. This is completely and utterly outrageous considering the restaurant didn’t make any of the order and no driver had gone to the restaurant yet when the order was cancelled in agreement. I can understand a $10 or even $20 charge but $52 is completely unreasonable and a complete scam when I got absolutely nothing in return. I’ve reported this to the BBB in addition to canceling my Uber One membership. From this point on, I will order direct through the restaurant, or Grubhub or DoorDash for delivery and will use Lyft for rides. I do not recommend Uber for anything at this point.
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