This has been one of the most frustrating and unprofessional support experiences I have ever encountered.
For an extended period of time, I have been trying to resolve a simple VAT verification issue. I have carefully followed all instructions and uploaded the exact official document requested (the Crossroads Bank for Enterprises screenshot including all required sections).
Despite fully complying with the requirements, the system keeps rejecting my document without providing any specific reason.
Even more concerning is the behavior of the support team. Every time I reach out for assistance, the conversation is closed without resolving the issue. My messages are marked as “no response needed,” even though the problem remains completely unresolved.
This demonstrates a serious lack of accountability and responsibility. Instead of properly reviewing my case or clearly explaining what is missing, I repeatedly receive generic responses and automatic case closures.
Closing customer conversations without solving the issue is not acceptable for a professional platform. I expect transparency, proper manual review when necessary, and clear communication.
This experience has significantly damaged my trust in the support system.
Very disappointing.
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