Customer Service was polite, but not helpful. Also did not seem to care that my Uber Eats biker might have gotten hit by a car.
I reached out because I wanted a refund for it being late, but I was also very concerned because my Uber eats biker’s location was not moving for 30 minutes. The restaurant was 10 minutes drive from my house and the app said it was picked up 37 minutes before I requested more information and eventually cancellation
I canceled my order and was not given a refund because I didn’t wait a full hour. I asked her if I waited to receive the food would I have gotten a refund if it was freezing cold and she said no.
They do not seem to care about their bikers/drivers and I do not understand how I do not get a refund if I receive ice cold food or know that the food was picked up 40 minutes ago and I still haven’t received it
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