If I could give zero stars, I would.
I prepaid CA$96 for an annual Uber One subscription valid through November 29, 2026. After disputing a charge for missing items (which my bank ruled in my favor), Uber placed a $24.92 “outstanding balance” on my account and restricted access.
Despite having paid in full for a yearly membership, I was locked out of the service.
I had to escalate repeatedly through support, send formal written notice via registered mail, and initiate dispute procedures just to have the incorrect balance removed.
After finally lifting the balance, Uber terminated my prepaid annual Uber One subscription and is now refusing to refund the unused portion of the fee — citing vague “policy guidelines” without identifying any contractual basis.
The issue isn’t the money alone. It’s the process.
Support responses were scripted, inconsistent, and required formal escalation to get basic corrections.
For a company of this size, customers should not have to send registered legal notices to correct account errors or recover prepaid subscription funds.
Extremely disappointing experience.
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