Topped up my account using giftcards. Total value was £46.65. Made an order of less than £15, they took the whole of my £30 credit. Contacted customer support and was given a complete barrage of copy and pasted scripted responses until they just stopped responding. Topped up another £16.65 for an order, that had suddenly shot up past £16.65, was given a refund on that order. Asked again about my missing credit and was told that the refund was for the missing credit. Tried arguing it with them, yet more copy and pasted scripted responses. They still
owe me £19.23. I only used them, first time in 5 years, as I was given giftcards for my birthday. Will be deleting my account and the app now. Such crooks, another company that has grown so big they don’t care about their users.
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