If I could give no stars that what they truly deserve.
This has been one of the most disappointing customer service experiences I’ve ever had.
I contacted Uberlink to sell two iPhone 12 Pro Max devices. From the very beginning, I was clear and consistent about the model. Over the course of a week, the process was dragged out unnecessarily, with repeated back-and-forth and changing offers.
I received three separate written offers by email.
• I rejected the first and second offers as they were far too low.
• I was then transferred to a representative called Steven, who offered a higher amount, which I accepted.
This offer was confirmed to me in writing.
After accepting the agreed price, I waited several days expecting payment. Instead, I received a message saying that my devices were being returned, with no proper explanation.
I immediately called to ask what was going on, as I had email confirmation of the agreed payment. During this call, I experienced the worst customer service I have ever encountered. The agent blamed me entirely, stating that the issue was my fault and not theirs, and claimed that I had referred to the phones as iPhone 13 Pro Max — which is completely untrue.
To be absolutely clear:
I repeatedly stated iPhone 12 Pro Max, and any mention of iPhone 13 Pro Max came from their side, not mine. I corrected this more than once.
Rather than taking responsibility for their internal miscommunication, Uberlink chose to shift the blame onto the customer, retract a confirmed agreement, and waste over a week of my time.
This experience caused unnecessary stress and was handled in a dismissive and unprofessional manner. I would strongly advise anyone considering this company to be extremely cautious, keep all communication in writing, and be prepared for sudden changes and denial of responsibility.
Please save your time and sell it to different website who knows about what is respect, and keeping their promises. AVOID THIS COMPANY AT ALL COST!
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National recycler of electronics
