I have been unable to create a new Ubisoft account since 26 January 2026. I contacted Ubisoft Support after trying for multiple days using two different email addresses, multiple passwords, and different devices.
On the Ubisoft website, clicking “Create Account” simply reloads the page with no error message. On the Ubisoft Connect app, an error appears but provides no meaningful detail. I supplied screenshots, detailed explanations, and answered all support questions promptly.
On 27 January 2026, Ubisoft Support confirmed that my case was escalated to the appropriate team. Since then, I have followed up multiple times (29 January, 5 February, and 20 February), but I have received no updates, no resolution, and no further communication.
At this point, the issue has been unresolved for 25 days, despite full cooperation on my side and confirmation that the case was escalated. This has completely prevented me from accessing Ubisoft services.
What’s most disappointing is not the technical issue itself, but the lack of communication after escalation. For a company of this size, this level of support is unacceptable.
I’ve now left a public review due to 25 days without resolution. I’ll gladly update it once this issue is resolved.
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