Review Time
I have been unable to create a new Ubisoft account since 26 January 2026. I contacted Ubisoft Support after trying for multiple days using two different email addresses, multiple passwords, and different devices.
On the Ubisoft website, clicking “Create Account” simply reloads the page with no error message. On the Ubisoft Connect app, an error appears but provides no meaningful detail. I supplied screenshots, detailed explanations, and answered all support questions promptly.
On 27 January 2026, Ubisoft Support confirmed that my case was escalated to the appropriate team. Since then, I have followed up multiple times (29 January, 5 February, and 20 February), but I have received no updates, no resolution, and no further communication.
At this point, the issue has been unresolved for 25 days, despite full cooperation on my side and confirmation that the case was escalated. This has completely prevented me from accessing Ubisoft services.
What’s most disappointing is not the technical issue itself, but the lack of communication after escalation. For a company of this size, this level of support is unacceptable.
I’ve now left a public review due to 25 days without resolution. I’ll gladly update it once this issue is resolved.
I bought Star Wars Outlaw and 2 DLCs from EPIC. Pirate Fortune wasn't included. I contacted EPIC, and they told me to contact Ubisoft. They know how to sell the company's games, but they back down at the first problem. I contacted Ubisoft, and they acknowledged it. But even after two months, the DLC is still missing. I haven't heard from Ubisoft either. And then they ask why I use pirated copies. I hope these money-obsessed companies go bankrupt soon.
Help?Support?What a joke like i wanted to change a email that i dont have acces anymore, a bot just spammed me with yeah go to that article that doesnt help at all after emails, hours wasted saying yeah we cannot help you even when that account is linked to my steam account.Like i cannot leave half a star not deserving even 1 star, customer support not existing. Dont even try to use it is actual uselless
I cannot play the game that I bought. And instead of helping me, your "support" just pulled "Your account was compromised" card. This is the the worst company, I will never play any of your games out of spite.
They don't care about their players no more, they put broken characters in for honor, they make awful games like star wars outlaws, and they are just the worst company, before they were great, but now they have fallen off......
This is the worst software provider I have encountered. They mandate password changes without prior notice, and if you don't comply, they lock your account, preventing access to the games you've purchased—it's truly unacceptable. I will be filing an official complaint with the relevant authorities about this, as it feels like theft.
The support I received was incredibly frustrating. Back in February, my email was compromised, and I lost access to my account. I attempted to submit a request to recover it, providing evidence of ownership, but my emails were consistently rejected, and I received strikes instead. I still haven't managed to regain access. I regret spending $300 on a game from this company.
This company is genuinely one of the least satisfying gaming platforms I've encountered. The application is poorly optimized on consoles and frequently logs me out on PC. Furthermore, it malfunctions when I try to update my email and prevents any changes. Additionally, game updates only occur when the application is open, even if the games were purchased elsewhere.
This company is truly one of the most frustrating gaming platforms I have ever dealt with. The application is poorly optimized on consoles and will unexpectedly log you out on PC. It glitches when I try to change the email linked to my account and doesn't allow any updates. Additionally, games will not update unless the application is open, even if purchased through another service.
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