If you are after a company that:1. Promises installation times to secure deposits (Gold Coast sales rep;2. Fails to commit to check measure dates which delays your order further;3. Promises your job will be prioritised then is delayed again;4. Fails to give clear communication when requesting updates for installation dates;5. Prior to even unloading the van requests payment. Even after requesting to see all goods have arrived which is fair and reasonable prior to providing payment;6. Departs the jobs leaving metal shards from installation on brand new carpet, window sills and tracks in all areas worked. After raising the issue you are asked to ‘vacuum them up’ by head office;7. Will not prioritise making a site safe for residents;8. When defects are noted not even 24 hours after installation it takes a whole week to return;Then Ublinds is who you want. They received our sale due to lead times matching our requirements and if I knew the above I would have went elsewhere. Stepping on metal barefoot is a pain and is an acceptable finish to Ublinds standards.After speaking to the Ublinds owner Chris Ralph we were told to man up, get a dust pan and clean up their mess. This is a company that does not take safety seriously and will make excuses as to why it cannot be fixed in an expected time.I would encourage potential customers to seek another company if you are after a better service experience. I wish I saw all of the other negative reviews prior to engaging this company. This is just a glimpse of the metal shards you can expect in your home.
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