Review Time
Reviewing U Blinds Australia, I spent $17.000 on out door blinds and have had nothing but trouble with them from the beginning. Wire broken, blind coming out of frames. Blinds not opening or closing. My blinds are still under the 5 year warranty but U Blinds are refusing to fix them. I would have given no stars for this company and their staff. Extremely rude!
Reviewing U Blinds Australia, I spent $17.000 on out door blinds and have had nothing but trouble with them from the beginning. Wire broken, blind coming out of frames. Blinds not opening or closing. My blinds are still under the 5 year warranty but U Blinds are refusing to fix them. I would have given no stars for this company and their staff. Extremely rude!
I am extremely happy with my shutters …they have lifted the appearance of my home so much..& I believe value too !Rod & his grandson were so pleasant & I would recommend them to anyone …Thank you both for the smooth installation Happy customer Joan Just read other reviews …think things must have improved since those reviews ..I am super pleased
If you are after a company that:1. Promises installation times to secure deposits (Gold Coast sales rep;2. Fails to commit to check measure dates which delays your order further;3. Promises your job will be prioritised then is delayed again;4. Fails to give clear communication when requesting updates for installation dates;5. Prior to even unloading the van requests payment. Even after requesting to see all goods have arrived which is fair and reasonable prior to providing payment;6. Departs the jobs leaving metal shards from installation on brand new carpet, window sills and tracks in all areas worked. After raising the issue you are asked to ‘vacuum them up’ by head office;7. Will not prioritise making a site safe for residents;8. When defects are noted not even 24 hours after installation it takes a whole week to return;Then Ublinds is who you want. They received our sale due to lead times matching our requirements and if I knew the above I would have went elsewhere. Stepping on metal barefoot is a pain and is an acceptable finish to Ublinds standards.After speaking to the Ublinds owner Chris Ralph we were told to man up, get a dust pan and clean up their mess. This is a company that does not take safety seriously and will make excuses as to why it cannot be fixed in an expected time.I would encourage potential customers to seek another company if you are after a better service experience. I wish I saw all of the other negative reviews prior to engaging this company. This is just a glimpse of the metal shards you can expect in your home.
Spent over $10,000 on plantation shutters and the last order came with 2 shutters came upside down to the rest of the order of 11 windows and incorrectly measured with the mid rail not matching the mid rail on the windows. They blamed the factory in China and fixed one of the shutters and refused to fix the other one. I was told to pay another $650 for a new one if I wanted it replaced. It came as 1 big shutter instead of 2 smaller ones, doesn’t line up with the window and the person that measured it didn’t know how it would come as apparently the computer in China works out how it should be made. Beware before you order thru this company as you don’t know what your getting until it arrives then it’s too late as they make you pay up front before they fit them and then won’t help when their is a problem
These guys are horrendous and absolute amateurs. From start to finish they have been terrible to deal with, and now I have arrived home to a monstrosity installed that is now going to have to be removed. They did not consult, did not consider best type of product and stuffed up installation and damaged the blind, and then tried to cover it up with stickers!!! On top of that, they also broken part of our chandelier on install - all this hassle and time wasted for something that is going to have to be removed and dumped. Absolute rubbish and a business to be avoided - they are amateurs.
I recently had U blinds instal plantation shutters throughout my entire home. I’m based on the Gold Coast and Kerry the salesman was fabulous and the consummate professional. To say I was nervous after reading these reviews was an understatement. What I can say is everyone from Kerry to office staff to Matt the installer have been outstanding. Great communication, excellent follow up and the finished product is probably the best shutters I’ve ever had and I’ve used varying companies over the years including luxaflex and QLD blinds but u blinds runs rings around the others. I ordered mine early December and they were installed with the 6-8 week timeframe they promised.
Dave came to do quote for 3 security screen doors. Measured and left without mentioning quote. I called office next day and asked for quote as we wanted to get started. He was supposed to email quote that night, but nothing.Rang office and was told they would email him and tell him to get quote sent. Next day, still no quote and was told by rude older lady she would not ask for quote from him as he already been asked for it. Next day still nothing. Worst customer service ever. Avoid at all costs.
I had already paid my deposit before I read these reviews and was very nervous. My blinds were installed yesterday on 5 windows and they look amazing. The installer only took a little over 2 hours to do all 5 windows and the quality of the install was exceptional. I am now glad I did not read these reviews beforehand as I wouldn't have gone with U Blinds and would have paid a lot more as they were the most competative quote I received.
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