I ordered two pairs of glasses from Ublins: Order #400051503 (frames only) and Order #100013236 (complete eyeglasses with prescription lenses). Both orders were unusable due to defects caused by the company's errors.The frames from my first order were incompatible with standard prescription lens fitting, making them impossible to use as intended. The prescription lenses in my second order were manufactured incorrectly, rendering the glasses completely unwearable. I returned the merchandise and provided a tracking number per their request. The tracking number proves the merchandise was returned. It was hand delivered to their staff.I initiated a return and refund request. Despite numerous follow-up emails requesting confirmation of receipt, refund amount, and processing timeline, I have received inadequate responses and long delays.When I did hear back, I was told the company would "check with the warehouse again," but then received no further communication. I provided a 48-hour deadline for confirmation, which was ignored.I am now more than ten days into this process with no resolution. I have requested full refunds for both orders, including shipping costs, as both products were defective due to the company's errors. The lack of timely communication and failure to process a straightforward refund for their own mistakes has been extremely disappointing.I have been forced to pursue resolution through my credit card company. I would caution others to carefully consider whether they want to risk similar issues with defective products and poor customer service follow-through. I would definitely not recommend this company to anyone.
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