I called ahead and spoke with a representative regarding my Microsoft Surface Book's swollen battery. He seemed unsure about the parts, so I provided him with the part number I found online. He quoted me $150 for the repair and asked me to bring it in. After arriving, the front desk staff informed me that the manager would quote $250 instead. When I pointed out the discrepancy, I was told the manager's price was final. The manager was dismissive and unhelpful. I was also charged an unnecessary troubleshooting fee. I felt manipulated and will not recommend them.
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