The service takes your payment but effectively relinquishes responsibility once the package is handed over to the carrier. In my situation, the order was shipped via a courier service. After that point, there was no substantial support from the service at all. The courier required customs forms, which I completed as directed. Later, the courier informed me that the form had been submitted too early, causing the shipment to be stuck in customs. From that moment, I was left entirely on my own. The service’s stance was essentially: “It’s with the courier, handle it yourself.” No coordination, no intervention, no solution, no refund. This is not how reputable e-commerce operates. If you order a product from a well-known platform and the courier fails to deliver, that platform does not just say “not our issue.” The seller took the payment, so they should retain delivery responsibility until the item reaches the customer. The service does not function that way. They collect payment, shift responsibility to the shipper, and disengage completely when issues arise. Whether the goods actually reach you seems to be viewed as your problem, not theirs. The company is based in a specific region, and their terms are governed by local law, which complicates matters for international customers when issues occur. In my case, the outcome was simple: lost money, no product, no assistance. I strongly recommend exercising caution. If anything goes awry during shipping or customs, do not expect the service to support your purchase.
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