Positive and negative. Firstly Ricky Morris, sales person is a credit to them. He's helpful, not at all pushy and a genuinely nice guy, at the point of sale I was very happy with the service from UCAN, and would have used again. Downhill from there. Was sold an Insignia, which seemed OK, quite a few bumps and scrapes and a badly chipped windscreen, after I pointed that out Ricky got it fixed ASAP. Meant I had another 120 mile round trip, but I didn't really mind too much.... until I realised I'd done that trip in a dangerous car, that the brakes callipers had not been bolted on. They failed the next day on my drive home from work, I managed to stop the car with my gears only. Luckily it was late evening and not too much traffic, if that was on the motorway I would have caused a major incident .From this point on, the customer service was shocking. The rep was disinterested, expected me to do all the running around, arranging repairs etc. I lost my cool then with her which annoyed me even more. Finally got the car fixed, only for the repair to fail too. I also found out they had bumped an extra £850 onto the sale price of the car , so took advantage of me. I have eventually received £500 reimbursement, not enough for putting me and my family in danger, dreadful customer service and a general lack of responsibility for shady practices. The incident has been reported to Trading Standards and VOSA. How a car in that condition could have sailed through an MOT worries me greatly. I would definitely advise people to show extreme caution using them.
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