After my doctor's preferred Imaging said they didn't accept my insurance and 6 days later when I learned it was my responsibility to find Imaging even though they coordinated the first one, I called UCHealth. I explained how my Imaging had already been delayed by 8 days and that I needed MRI's for neck, lower lumbar, knees and an X-ray for my hip. I waited online while they called my doctor to fax details and was assured that the scheduler would take a special interest in following up with the approval process since I was in pain but it may take up to 5 days before we get back to you. Okay, and BTW can you also schedule me for a Mammogram?8 days later, the scheduler calls me back about me getting a Mammogram and I said okay but what about my MRI's & X-ray? ...Ahh that was for your... back? My response, Neck, lower back, knees and hip. Remember you had to have the Dr. fax the order to you? ...Ahh I guess I forgot all about that... It's been 18 days now since my orig Dr. appt and still no MRI's! Furious and in PAIN!!!
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