I went in to have the urgent care to find out why my kidneys were causing me excruciating pain. He performed a series of tests and reported there was nothing wrong with me. He was friendly but unwilling to even make an attempt at trying anything outside of these blood and urine tests. He did nothing for me. "Fortunately", I was covered by my health insurance (Anthem/BCBS); which means they covered less than half of my bill. I would have paid the rest, but the UC"Health billing department didn't contact me to let me know; no voicemail, no email, no bill in the mail. Months later, I get a bill in the mail from a collection agency. So, I was not helped, I was not told I had a bill for not being helped, and now I have to deal with a collection agency. If you want someone to smile at you and tell you nothing is wrong with you as you suffer in pain and then send your bill straight to a collection agency, UCHealth is the place to go; friendly, incompetent, and thieving. The word perfidious comes to mind. Now, I get to wait for Susan B. to tell me that she's sorry they didn't meet my expectations and that I can contact billing or their patient advocates. For what? More smiles and incompetence? Just save yourself the hassle. Go look in the mirror, smile, tell yourself to ignore your pain, tell yourself that nothing is wrong, and save yourself the money and aggravation.
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