Update: I have increased my rating to halfway. I also left a review on BBB, I had back and forth conversations about this with udemy. They finally allowed me back into my account. I am unsure if they did this because it looked bad on them and the public could actually read there was no reason to lock me out. I failed their verification after them taking 10 years worth of purchasing courses. I guess my drivers license which is good for the police was no good enough for them? They replied as they have fixed this in their eyes, which was nothing for me.I stated in one of the back and forth conversations that the public I am sure interested on how for no reason I was locked out and your terms of service states lifetime access. I also said if you think I am not who I say I am then you should not be keeping the funds because in your eyes I am not who I say I am (failed verification in their eyes). So you should give the money back to the Visa account that the money was taken from which was me.Original:I have been locked out of my account since August 2022. This case is still open as I was talking to them via email today until they started to ignore me.I must have failed their verification process and so I no longer have access to over $1,000.00 worth of courses. they state we have lifetime access but they are not honoring this. If they were truly trying to make sure we are who we say we are then why did you let over 1,000.00 worth of tractions happen over a 5 year period without asking for any verification.When I ask for a refund and it was given only then you start asking for this?Also your support on trust and safety how is this even working when you suspend accounts just on a whim without justification because I am the same person the purchased over 100 courses without any verification?
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