udemy.com

2
2 Based on 609 reviews

We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is avail...

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Average Rating

2

/
5

609 Reviews

5 Star
15%
4 Star
7%
3 Star
5%
2 Star
8%
1 Star
65%

All Reviews

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Review Time

Pankaj Kumar
Yesterday i buy the course of capcut 69,99€ there is only basic informations. Very disappointed for

Yesterday i buy the course of capcut 69,99€ there is only basic informations. Very disappointed for this service. I can’t refund my money because they told me that i watch the video of this course. Tell me a thing why should I pay for this course? All this basic information about in this course you can find on YouTube for free. There is no option to contact.

1
Date of experience: Mar 02, 2026
Porter Smith
I was dissatisfied with the quality and diversity of the courses on offer and attempted to file a r

I was dissatisfied with the quality and diversity of the courses on offer and attempted to file a refund claim however, customer service fought me every step of the way.

This forced my hand and I just got of off of the phone with my bank after filing a transaction despite so be extremely careful about giving them any money and check that the course that your looking for is on offer.

2
Date of experience: Feb 17, 2026
Damian Butler
Never received my order despite payment.

I ordered a class but never got it, even though the payment was deducted from my account. I reached out to the support team, and they claimed it was an error, despite providing a screenshot of my transaction. I will not be using this platform again.

1
Date of experience: Jan 24, 2026
Wolfgang Brooks
Outdated courses and poor support.

The courses are outdated and not useful for my needs. I stopped using the platform years ago, but today I was charged for another year. When I tried to reach out to the support team, I encountered a frustrating cycle of automated responses. I attempted to email, but was directed back to their support, which was unhelpful. Very disappointing.

1
Date of experience: Dec 22, 2025
Lysette Brooks
Warning About Deceptive Billing Practices

I feel compelled to issue a serious warning regarding the company's misleading billing practices and their customer service's unwillingness to adhere to their own stated refund policy, which conflicts with UK consumer law. I was charged for an automatic annual subscription renewal on 13 December, without any prior notification or email from the company about this renewal. This exploitative practice takes advantage of customer oversight and is completely unacceptable. I reached out to the support team on the same day (13 December) of the unauthorized charge to request a refund and cancellation. * The Response: The support team informed me that "subscriptions are non-refundable," blatantly ignoring my rights. * The Fact: As a UK customer, I have a legal right to a 14-day cancellation and full refund period for online services according to consumer protection laws. The company's own policy page confirms this right, explicitly stating the 14-day refund period for the United Kingdom.
By refusing to process my refund request made within hours of the charge, the customer service team is violating their own terms and disregarding UK consumer rights. I received a generic response that seemed designed to avoid returning the funds for an unrequested and uncommunicated renewal.
I insist on an immediate refund for this unauthorized subscription fee. Potential customers should be warned that if they face a billing issue, the company's support may likely refuse assistance, even when a refund is legally warranted.

1
Date of experience: Dec 15, 2025
Jerome Morgan
The 30-day refund policy feels misleading.

The 30-day refund policy feels misleading. I bought a course, but soon realized it was poorly designed and not effective for learning. Additionally, they pressure you into buying specific subscriptions, and the instruction relies solely on resources from which they earn commissions.

1
Date of experience: Dec 11, 2025
Cecily
Is this really the best platform for online courses? What a disappointment.

Is this really the best platform for online courses? What a disappointment. The software is incredibly poor. It's frustrating and painful to use. It's like trying to learn with videos on a slow connection, but they glitch and the audio is out of sync. Almost every feature has let me down. The coding exercises on the site don't load or display correctly. The mobile app offers offline downloads, but they hardly work and still try to use data even when downloaded (what a joke!!) unless you switch your phone to airplane mode. Plus, every time I go back to the website after using the app, I get logged out and have to go through email two-factor authentication. I can't believe how terrible this software is. We've figured out how to buffer videos! This is an issue that's been solved! Why does this platform feel like a throwback to the early 2000s? I'm done. Never again.

1
Date of experience: Dec 02, 2025
Sigmund W.
A frustrating experience

This is supposedly a top platform for online courses? It’s hard to believe how low the quality has sunk. The software is incredibly poor. It’s a nightmare to use, like trying to learn with a slow internet connection where everything glitches and the audio lags. Most features failed me. The coding problems within the site don't load or display correctly. The mobile app allows downloads, but they hardly work and still attempt to use data even when offline unless you switch to airplane mode. After using the mobile app, I often find myself logged out when I return to the website, requiring email verification each time. I'm shocked at how terrible this software is. Why does this platform feel like a blast from the past? It's going in the trash. Never again.

1
Date of experience: Dec 02, 2025
Hope
Disappointing courses and pricing

Over the years, I purchased several courses, none of which were satisfactory. Their pricing is outrageous and confusing, with no guarantee that a highly-rated course will be worth it. Recently, I revisited a course I bought with 'lifetime' access only to find that many courses had vanished from the platform, and one had most of its content removed and replaced with something else. This platform is a complete joke. There are far better options available.

1
Date of experience: Dec 01, 2025
Alan Wilson
Excellent learning platform

This is an excellent platform for learning, and the courses are reasonably priced.

5
Date of experience: Nov 29, 2025

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Business Details

  • We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.

  • email support@udemy.com
  • language https://www.udemy.com

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