I cancelled my subscription after promotional offer ended which was 11 pounds. I tried to reinstate to see if they give any offers before the next billing period and they said i will be charged 11 pounds. I reinstated but they charged me 22 pounds and they say that applies to next billing period. The message was misleading and when i raised ticket to support they dont investigate about messages but keep saying same thing again and again like an auto generated message it applies to next billing
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