Requested a refund well within the 30-day window after watching under 5% of the course, yet Udemy auto-denied it with “you watched too much of this course,” without disclosing any clear viewing threshold. The policy allows denials for “notable consumption,” but provides no transparent percentage or minutes, making the guarantee unreliable for customers. Reaching a human agent is unnecessarily difficult, with loops to help articles instead of a straightforward escalation. At minimum, Udemy should disclose the exact threshold, offer an easy human review, and provide store credit when original-method refunds aren’t possible. Disappointing experience that discourages future purchases.
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